Cancellation policy
Reservations with check-in until December, 31st 2021
The client/tourist will not lose the paid deposit and he will have two possibilities:
receiving a voucher equal to the paid amount
The voucher is valid for a reservation on the same property until December, 31st 2022
If the property is not available for the request period, the voucher is valid for any other property on our catalogue when the reservation is made
In order to obtain the voucher, it is mandatory to accept it in writing, through our inner messaging system or by an email where every term is indicated.
The voucher is to be used within a year, that is by March, 16th 2022 for any stay, by December, 31st 2022
If it is not used by that time limit, the paid deposit is entirely lost.
Once the voucher is used, it will not be possible to change the dates of the stay and the standard contractual conditions will be applied.
The change of the period implicates the application of the prices in effect on the new period, it being understood the minimum price already expected for the original period. Therefore,
if the period of the new stay hasa superior rental price, the client will have to pay the price difference
if the new period has an inferior rental price, the price of the new reservation will be the original price.
receving an immediate refund of 50%
it is not a right to refund: the refund in this case has a transactive nature and it implicates the loss of the remaining 50%.
In order to obtain the refund, it must be accepted in writing through certified electronic mail or registered letter, where it is indicated every term.
The refund will be issued within 8 weeks from the approval of refund by BarbarHouse s.r.l. on the IBAN coordinates indicated by the client.
Vouchers that were confirmed in 2020 and new reservations made from January, 1st 2020 with check-in from April, 1st 2021
The deposit in order to confirm the reservation is reduced to 30% (instead of 40% as per our standard policy).
The client/tourist may ask for a free change of dates at least 60 days before the check-in only on the same property; the new reservation must take place in 2022, until December, 31st 2022. If the property is available for the selected period, the reservation can be only confirmed with contextual and simultaneous payment of the expected balance. The new reservation must be made by March, 16 2022. Therefore:
The unavailability of the property for the requested period implicates the possibility of using the paid amount on any other property in our catalogue;
The missed payment of the balance by March, 16th 2022 will result in a loss of the paid amount which cannot be used anymore on a new reservation.
Every message must be only sent through our inner messaging system.
If there are new cases of infection that are declared by the governmental authorities or new restrictions imposed by region Puglia that create new objective causes of cancellation, the client can ask for a change of dates of the reservation:
on a new period in 2021 without losing the deposit (just once, unless there is a new objective cause of cancellation)
on a new period in 2022, by integrating a 20% additional deposit (for a total of 50%) within 7 days from the request of the cancellation of the reservation for the period in 2020, otherwise the already paid 30% is to be considered lost. The new period must be chosen by March 16th, 2022.
If the reservation is made within 30 days from the check-in date, the reservation and cancellation policy is standard, so if the client decides to cancel the reservation for a subjective cause, the paid deposit is to be considered lost. In case of a cancellation less than 14 days before the check-in, it is required the payment of the fee as per the general terms and conditions.
If the client decides to cancel the reservation for subjective causes, it will be applied this special cancellation policy:
The tourist shall cancel the reservation through registered letter already disclosed through fax at the number 0833 19 01 114 or through email at info[at]barbarhouse.com at least 14 days before the arrival date. In this case, the client will lose the full sum paid as deposit. If the reservation is cancelled less than 14 days before the arrival, the client, in addition to losing the paid deposit, shall pay the agency a 20% fee of the rental price, for a total of 50%.
Updated policy that is valid until February, 1st 2021
The reservation policy valid for reservations made until February, 1st 2021, are indicated here: https://www.barbarhouse.com/en/conditions-of-sale/policy-trip-cancellation-coronavirus-may-2020.html