Cancellation policy
General terms and conditions (AGB)
Landlord:
Ralph Borell, Zur Schwabenau 29b, D-85356 Freising
1. Arrival / Departure
Saturday from 4 p.m. until the following Saturday, 10 a.m. at the latest. Arrival and departure times also apply to other weekdays when agreed upon by individual arrangement. Departure must take place no later than 10 a.m. on the day of departure. If the departure time is exceeded by more than 30 minutes, an additional night will be charged. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not appear by 10:00 p.m. on the day of arrival, the contract is deemed to have been terminated. The landlord or a representative can then freely assign the property. A (proportional) repayment of the rent because of early departure is generally not possible.
2. Special requests and ancillary agreements
are possible in principle. They require written confirmation from the landlord. In the case of pets, the type and size must be specified.
3. Payment
The rental contract becomes valid when the deposit has been credited to the landlord's account. The deposit in the amount of 25% of the rental price is due upon booking. After the deposit has been paid, the balance is due 30 days before the start of the stay. If the payment deadlines are not met, the owner can withdraw from the contract. Failure to pay is considered withdrawal and entitles the landlord to re-rent. Additional fees are not charged for water, parking space, waste and energy costs.
4. Cancellation
You can withdraw from the contract at any time. Cancellation must be made in writing. In the event of withdrawal, you are obliged to compensate us for the damage we have suffered:
• no compensation is due for cancellations made from the day the booking is confirmed by the lessor to the 121st day before the start of the rental period
• compensation in the amount of the deposit is due for cancellations made from the 120th day to the 61st day before the start of the rental period
• compensation in the amount of 50% of the total price is due for cancellations made from the 60th day to the 15th day before the start of the rental period
• compensation in the amount of 80% of the total price is due for cancellations made from the 14th day to the 8th day before the start of the rental period
You will be charged the total price of your stay if you cancel less than eight days before the start of the rental period. The date of receipt of your cancellation message counts. Previous payments will be calculated in. You can suggest a substitute who will enter into your contract under the conditions stated. Written notification suffices.
5. Obligations of the tenant
The tenant undertakes to treat the rented items (apartment, inventory and outdoor facilities) with care. Should damage occur to the holiday apartment and/or its inventory during the tenancy, the tenant is obliged to report this to the landlord immediately. Deficiencies and damages detected upon arrival must be reported to the landlord immediately, otherwise the tenant is liable for these damages. A reasonable period of time must be granted for the elimination of damage and defects. Claims from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday apartment are also excluded from compensation. In the event of any disruptions to performance, the tenant is obliged to do everything reasonable within the scope of their legal obligation to help remedy the disruption and to minimise any damages that may have occurred.
On the day of departure, the tenant is to remove personal belongings, household waste is to be disposed of in the designated containers, and crockery is to be stored clean and washed in the kitchen cupboards.
6. Privacy
The tenant agrees that personal data necessary in the context of the contract concluded with them will be stored, changed and/or deleted. All personal data is treated with absolute confidentiality.
7. Liability
This document was created to the best of our understanding. We are not liable for any influence on the rented property by force majeure, by power and water failures customary in the country, and by storms. Likewise, there is no liability in the event of unforeseeable or unavoidable circumstances, such as official orders, sudden construction sites or disruptions caused by natural and local events. However, the landlord is happy to help with solving the problems (as far as this is possible). Liability on the part of the tenant for the use of the play and sports equipment provided is excluded. The arrival and departure of the tenant is their own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for wilful destruction or damage.
8. Final Provisions
Photos and text on the website or on the flyer serve as a realistic descriptions. 100% correspondence with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the facilities (e.g. furniture), provided they are equivalent. Should one or more provisions of these terms and conditions be or become invalid, this does not affect the validity of the remaining conditions. The invalid provision is to be replaced by a valid one that comes as close as possible to the economic and legal will of the contracting parties. German law applies. The place of jurisdiction and place of fulfilment is the place of residence of the landlord.